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Derbyshire Technology Systems Ltd
Suite 8
32 Friar Gate
Derby
Derbyshire
DE1 1BX

Company Reg No: 4281228
Company Vat No: 780 1670 32

On-site Technical Support

Derbyshire Technology Systems Ltd offer on-site technical support for both contract customers and on an ‘pay-as-you-go’ chargeable basis. Our trained and experienced engineers can resolve any issues that you may experience with your computer systems, this can include faults and problem solving and also upgrades and the installation and configuration of new equipment. With access to our own in house knowledge base as well as direct contact with manufacturers knowledge bases and product support specialists, if it can be fixed, we will fix it.

Any product, any problem, DTS Ltd will always get you up and running quickly and with the minimum of disruption.

Pay-as-you-go:

  • No support contract - You simply pay for our services as and when they are required on a time and materials basis.

Annual on-site support contracts

Gold:

Telephone support and block of hours

What’s included:

  • Provides unlimited telephone support for Network, PC, Sage accounting, payroll and general ‘office’ packages such as Word/Excel.
  • Priority response to problems.
  • Also provides you with a lock of hours that can be drawn down as required. Hours are charged at the flat rate saving you money on each visit.
  • Simple tracking of hours used.
  • Un-used hours roll-over to following year
  • No dial-in support included.
  • Minimum 21 hours (3 day) block to be purchased.

Platinum:

Telephone, Dial In and Block of Hours

What’s included:

  • Provides unlimited telephone support for Network, PC and general ‘office’ packages such as Word/Excel.
  • Priority response to problems.
  • Also provides you with a block of hours that can be drawn down as required. Hours are charged at the flat rate of £50 per hour saving £5 for each visit. This support contact would be payable either by cheque in advance or via monthly standing order.
  • Simple tracking of hours used.
  • Minimum 1 month block to be purchased.

Prices

The charge for non-support contract customers is £60 per hour.

Travel to locations more than 20 minutes from our Derby offices will be charged at 40 pence per mile.
 
 
 
 
 
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