Maintenance

As we only supply quality hardware from manufacturers such as Hewlett Packard & Maxdata we encourage our customers to have manufacturer backed support on all of their business critical systems. However, we are aware that this is not always available and therefore also offer our own maintenance cover for our client’s computer systems, supported by our own team of experienced engineers.

Response Times

Standard support – 8 hour response, next business day:

From your call for help being logged by our support technicians to having a experienced engineer on site, with parts if necessary. Suitable for most business computer systems.

Enhanced Support – 4 hour response, same working day:

More expensive than the standard support, the rapid 4 hour response time is ideal for business critical systems, such as servers.

Prices

The price of the contract is quoted after a site survey to establish the type, number of machines and age of equipment to be covered and the level of support required.

For non-contract customers maintenance can be provided on a ‘Pay-as-you-go’ basis. For this service there is a £55 call out charge which includes the first hour of labour and £55 for each subsequent hour, plus parts.

For work done in our workshop we offer a reduced ‘workshop’ rate of £50 per hour labour, plus parts.

Travel to locations more than 20 minutes from our Derby offices will be charged at 40 pence per mile.

All prices plus VAT at 17.5%